Privacy Policy for AosuPC.com
Last updated: 11/20/2025
AosuPC.com (“AosuPC”, “we”, “us”, or “our”) operates in the security camera and related products industry. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at AosuPC.com (the “Site”), contact us, or use our products and services.
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide Directly
Account information: name, email address, password, username.
Contact details: phone number, billing/shipping address, company name (if applicable).
Purchase and payment information: order history, transaction details. (Payment card information is processed by our payment processors and is not stored in full by us.)
Support communications: messages you send to us via email, contact forms, chat, or phone.
Product registration and feedback: device serial numbers, warranty information, product reviews, survey responses.
1.2 Information Collected Automatically
When you visit or use the Site, we may automatically collect:
Usage data: pages viewed, links clicked, time spent, referring/exit pages.
Device and log data: IP address, browser type and version, operating system, language settings, access times, and error logs.
Cookies and similar technologies: we use cookies, web beacons, pixels, and similar tools to recognize your browser, remember your preferences, and analyze how you use the Site.
1.3 Information Related to Security Camera Products and Services
Depending on how you use our security camera products and services, we may process:
Device information: device type, model, identifiers, firmware version, settings.
Usage and diagnostics: device performance metrics, connection status, error reports.
Video and audio data: if you enable features that rely on video, audio, or image data, these may be transmitted, processed, and stored as needed to provide the service.
You are responsible for complying with all applicable laws related to monitoring, recording, and data protection in your jurisdiction (including obtaining appropriate consents from individuals being recorded).
The specific data collected may depend on your product, service features enabled, and your configuration.
1.4 Information from Third Parties
We may receive information about you from:
Payment processors (e.g., transaction confirmation, fraud checks).
Logistics providers (e.g., shipment status).
Marketing and analytics partners (e.g., aggregated analytics, advertising performance).
Social media or login services if you choose to connect or log in via third-party platforms.
2. How We Use Your Information
We use the information we collect for purposes including:
Providing and maintaining our services
To operate the Site, process orders, deliver products, and manage accounts.
To provide features and functionality of our security camera products and related apps/services.
Customer support and communication
To respond to your requests, questions, and support needs.
To send important service, security, and account-related notifications.
Improvement and development
To analyze usage and performance of the Site and products.
To troubleshoot, debug, and improve existing features and develop new ones.
Security and fraud prevention
To protect the security and integrity of our systems, networks, and users.
To detect, investigate, and prevent fraud, abuse, or other illegal activities.
Marketing and personalization
To send promotional communications (where permitted by law and your preferences).
To provide tailored content, offers, and recommendations based on your interactions.
You can opt out of marketing communications at any time (see “Your Choices” below).
We process your information where we have a legal basis, including your consent, performance of a contract, compliance with legal obligations, and legitimate interests such as improving our services and ensuring security.
3. Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember your preferences and settings.
Keep you signed in.
Analyze traffic and usage patterns.
Support advertising and marketing efforts.
You can control cookies through your browser settings and other tools. If you disable cookies, some features of the Site may not function properly.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following situations:
4.1 Service Providers
We may share information with trusted third-party vendors who perform services on our behalf, such as:
Payment processing
Order fulfillment and shipping
Customer support
Website hosting and maintenance
Data analytics and performance monitoring
Marketing and communications
These providers are authorized to use your information only as necessary to provide services to us.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, restructuring, or similar transaction, your information may be transferred as part of that transaction, subject to applicable privacy laws and this Privacy Policy.
4.3 Legal Requirements and Protection
We may disclose information if we believe it is necessary to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from public authorities.
Protect our rights, property, operations, or safety, or that of our users or others.
Enforce our terms and policies and prevent fraud or security threats.
4.4 With Your Consent
We may share your information with third parties when you explicitly direct or consent to such sharing.
5. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide products and services.
Fulfill the purposes described in this Policy.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.
The exact retention period depends on the nature of the information and our legal or business needs. When information is no longer needed, we will delete or de-identify it in accordance with applicable law.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:
Encryption in transit and at rest where appropriate.
Access controls and authentication mechanisms.
Regular monitoring and testing of our systems.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Responsibilities When Using Security Cameras
When you deploy AosuPC security camera products, you are responsible for:
Complying with all applicable privacy, data protection, and surveillance laws.
Informing individuals that they may be recorded, where required.
Obtaining any necessary consents for audio or video recording.
Configuring and securing your devices (e.g., strong passwords, software updates).
AosuPC is not responsible for how you choose to use recording and monitoring capabilities.
8. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Restriction: Request that we limit how we use your personal information in certain circumstances.
Objection: Object to certain processing based on our legitimate interests, including direct marketing.
Portability: Request a copy of your information in a structured, commonly used, machine-readable format.
To exercise these rights, contact us using the information in the “Contact Us” section below. We may need to verify your identity before responding to your request.
8.1 Marketing Communications
You can opt out of marketing emails:
By clicking the “unsubscribe” link in our emails; or
By contacting us directly.
We may still send you non-promotional communications, such as order confirmations or service-related notices.
8.2 Cookies and Tracking
You can manage browser cookies by adjusting your browser settings. Some third-party tools and industry resources (e.g., “Do Not Track” settings, opt-out pages for ad networks) may also allow you to control tracking.
9. International Data Transfers
If you access the Site or use our services from outside the country where our servers or offices are located, your information may be transferred to, stored, and processed in countries that may have different data protection laws than your country of residence.
Where required, we take steps to ensure that international data transfers are subject to appropriate safeguards, such as standard contractual clauses or equivalent protections under applicable law.
10. Third-Party Links and Services
The Site may contain links to third-party websites, apps, or services that are not operated by AosuPC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use or access.
11. Children’s Privacy
Our Site and products are not directed to children under the age of 16 (or the equivalent age in your jurisdiction), and we do not knowingly collect personal information from children without appropriate parental consent where required by law.
If you believe we have collected personal information from a child without proper consent, please contact us, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may also be communicated to you through the Site, by email, or by other reasonable means.
Your continued use of the Site or our services after any changes become effective signifies your acceptance of the updated Policy.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
AosuPC Privacy Team
Website: https://aosupc.com
Email: contact@aosupc.com
Please include sufficient information for us to identify you and respond to your request.